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Dana's Meeting Minutes: Three Tips and One Awesome Idea for Innovative Planners

Posted By Dana Saal, CMP, CAE, Saal Meeting Consulting, Friday, April 7, 2017, Friday, April 7, 2017





Increased participation and engaged meeting participants may be as simple as tweaking the design of your event. 


Even if your target audience has not changed, the people representing that audience have. How might you better serve your current audience? 


Tip #1

People use time differently today. Have you kept up with the changes?

  • Ensure your arrival/departure pattern is still the best fit for your current potential participants.
  • How long is your meeting? How many overnights are required? Would making it shorter or longer serve participants better? 

Tip #2

Design your agenda so attendees have time to create their own experiences.

  • Plan informal time purposefully. This is when serendipitous encounters are more likely to occur and where memorable experiences are created.
  • Consider longer breaks, shorter sessions, ending earlier and/or starting later in the day.
  • Plan unscripted receptions and meals—let them simply eat and talk.

Tip #3

Make it hybrid; it will increase participation, not decrease it.

  • Before you do anything, clearly define your objectives for adding a virtual aspect to your meeting.
  • Plan your strategy based on your objectives and prepare for it. 
  • There is a lot to gain, but also a lot to consider going forward. Find links to more information in Want More? below.


One Awesome Idea

Condense your trade show into one high-impact event.

What if your trade show opened and closed on the same evening? I implemented this successfully for a 500-delegate /40-booth convention and trade show.


Schedule it for several hours, maybe 5:00–9:00 pm, on your opening day. This is your welcome event, which I call the kiss & hug event, creating the first opportunity for engagement and connections.


Provide plenty of food and beverage so they don’t want to leave to eat dinner. Serve the area’s specialty dishes (bite-sized), plus local beer and wine. Serve appetizers the first 30 minutes, the entrées the next 60 minutes and lots of desserts until close. Scatter service stations throughout the exhibit hall to create your next source of engagement—the natural connection over eating.


The third connection actually comes the next morning after the show is moved out and rounds are set in their place. Breakfast with exhibitors allows small-group conversations with participants who sit with one exhibitor who is hosting a table identified with a simple table tent.


This model works well with smaller groups that can visit all of the booths in a short time. It is enhanced if the exhibitors, as part of their booth fees, are full convention registrants and stay for the remainder of the event to continue informal networking.


Want More?

Planning hybrid events:

These are older articles, but the content is still valuable:


Making changes:

This is a case study of an association doing more than just tweaking. Click here for Reinventing Its Outdated Education Model, PCMA Convene, August 12, 2015 


Dana’s Meeting Minutes is based on the Meeting Planning Triangle©. Click here for a link.

Tags:  association  meeting planners  succession planning 

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Dana's Meeting Minutes: Three Tips and One Awesome Idea for Innovative Planners

Posted By Dana Saal, CMP, CAE, Saal Meeting Consulting, Friday, March 31, 2017
Updated: Tuesday, March 21, 2017

                        Three Tips and One Awesome Idea for Innovative Planners


In addition to planning for the generational and learning style differences of your participants, you also want to plan for a variety of experience levels. Remember, you can have inexperienced Boomers and experienced Millennials.

Tip #1

Create mentor-mentee opportunities that are based on expertise, not age.

·         Have tech-savvy members coach not-so-tech-savvy members.

·         Match newcomers with long-timers as convention buddies. This will ease the newcomer’s entry into your meeting, plus it engages long-timers who should be tasked with ensuring newbies become

o   familiar with your association;

o   acquainted with industry experts who will be future resources; and

o   comfortable at your meeting…ensuring future attendance.

Tip #2

Offer session content for all experience levels (obvious, but…)

·         Clearly publicize this in advance. They will be more inclined to register because they can see exactly where they will benefit.

·         Hire speakers to present at specific levels instead of leaving it in the speakers’ hands to identify. Speakers asked to describe the level of their own content typically say intermediate, risking the loss of learners on either side of that.

·         Write objectives that reflect outcomes based learning levels. For example, say “Following this session, early professionals (or seasoned pros; or all pros) should be able to …”

Tip #3

Design distinctive spaces for connecting with pros of all experience levels.

·         Set up a Problem-Solvers Pub or a Coffee & Conundrums spot on the show floor for participants to enjoy a (sponsored?) drink as they seek direction for their own problems, or for those you post on tent cards placed at tables.

·         Label tables at meals by experience level, challenge question or other prompt that will naturally mix participants.

One Awesome Idea

Set up an App and Learning Lounge

I first set up an App Lounge in 2011 when my client debuted a conference app. In exchange for a comp registration and hotel, an industry pro who was also a techie sat with his own smart phone in an exhibit hall lounge area and helped participants download the new event app. More importantly, he collected a list of other apps useful to the industry, which we published post-event. As an added bonus, it was a sponsored item.

This is still a good model for associations with slow-to-adapt participants. For those who are past this level, how can you upgrade this idea to create a space for your participants to acquire skills or knowledge on a very individualized basis? How can each leave with something personally beneficial?

Want More?

Read about the redesign of a 16,000 delegate event and be inspired to find ways you can be innovative for your 60- or 600-delegate event. Click here.

See how one association matches new and experienced professionals at its convention as Conference Buddies. Click here.

Dana’s Meeting Minutes is based on the Meeting Planning Triangle©. Click here for a link.



Dana L. Saal, CMP, CAE, has been planning meetings for associations for more than 30 years. She recently decided that coaching meeting planners is now more fun than proofing BEOs, counting coffee cups and writing scripts. If you think a bit of coaching could improve your meeting, send a message via her website! (


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1:1 Association Marketing - Let’s Get Personal

Posted By Michael Al-Megdad, Vice President of Product Marketing, RealMagnet, Friday, March 24, 2017
Updated: Monday, March 13, 2017


An excerpt from An Association Marketer’s Guide to Creating Personas

The term “persona” may sound like highfalutin jargon, but really it is just the latest term for what always has been Marketing 101: Know your audience, and deliver what is interesting and relevant to it. This is especially true for associations.

By understanding your members’ roles and responsibilities, motivations and drivers, you can create meaningful dialogue with them

. Here are four steps to developing member personas.

    Step One: Define Your Membership

Before taking on the task of creating a unique persona, you must define your association. Once this is established you can begin to segment your membership data

For example, if you are a ...

Trade Organization: demographic groupings can be built based on such things as the member organization’s revenue, number of employees or geographic business scope .

Or a...

Professional Association or Society: you can begin to segment those members by such demographics as where they are in their career and by their specialization within the industry.

You can also use member scoring as a tool to group your members. Highly engaged members likely are further down the sales funnel as potential buyers of value-added member benefits.

In order to develop the right personas for your association, ask yourself these two questions..

     Is it meaningful?- Will this persona make sense to you and others? Will it be recognizable?

     Is it manageable? - Is my persona too specific? Is it too broad?

    Step Two: Uncover the Data

Where do you find the information you need to build out your personas?

Membership applications: Great place to start gathering the “who” and the “what”

Your AMS or CRM systems: Good sources to spot potential persona groups.

Rely on subject matter experts: Ask your colleagues for input from their respective areas

Go to the source: Ask the members themselves.

    Step Three: Document Your Personas

Keeping track of your personas could be as easy as creating a Word document, or an infographic that paints a picture of the types of members comprising that persona.

Don’t forget to ask yourself those two important questions: Is it meaningful? Is is manageable?

    Step Four: Put Your Personas to Work

Now that your member personas are developed, you can deliver more useful, relevant content to them. How?

Marketing automation enables you to take what you know about various personas, and customize your messages.

Two advantages to using marketing automation:

Dynamic content: This sophisticated tool enables you to create one campaign, but with sections of dynamically rendered content that target specific personas.

Segmentation: Marketing automation makes the job of segmenting your campaigns easier. It enables you to look at your audiences and customize your offers and segment to your various personas.

    Bottom Line

-start small

-keep personas simple and manageable

-refine and expand over time

-personas= insight

To learn more about developing personas for your association, please download our paper

An Association Marketer’s Guide to Creating Personas or visit our website.

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You Need to Know Your Association’s Value Trigger Point

Posted By Amanda Kaiser, Smooth the Path, Monday, March 20, 2017

This will be one of the concepts discussed at the March, Monday, 27th by speaker Amanda Kaiser. Be sure to check out the link to the ebook - Fueling exceptional new member experiences [e-book].

Ask engaged members when they realized the value of the association and many could tell you the exact moment. They can quickly recall a single event or moment when it was clear to them they made the right decision in joining.

The moment new members understand the value of the association is the Association’s Value Trigger Point (AVTP). For some members, it was their first conference or chapter event. There they met people like them struggling with the same challenges. They solved some of their problems listening to excellent speakers or by connecting with individuals who have been where they are now. They got support. They felt included. They learned a lot. They met other like-minded professionals. They realized they were not alone.

Now that they experienced the AVTP and understand the value of the association they are more likely to be engaged in other ways. They look to the association first for information. Members like these remain members longer, they contribute, and they evangelize.

Associations usually just have one AVTP. It is the one product, service, event or interaction that most members identified as the event when they realized the value of their membership. Not every association’s AVTP is the same. For some it is the conference, for another, it might be a webinar series, for others a new member tour, for others a call from staff, for another association, it might be new-to-the-profession training. Whatever your association’s AVTP is, members who experience the trigger point event feel more engaged during the life of their membership.

Knowing our Association’s Value Trigger Point provides us with more opportunities to increase value for everyone. By knowing our AVTP we can:

  • Discover ways to get more new members to experience the trigger point event soon upon joining to engage more new members faster.

  • Learn if there are more ways to improve the value trigger point event to provide even more value.

  • Use the AVTP as a gateway to introducing new members to a couple of other benefits of their membership.

Not every association currently has an AVTP. Your members might indicate that they learned the value of the association over time. If most engaged members say this, you may not currently have an AVTP, but you can create one.

Does your association have an AVTP? If it does are you fully leveraging it?


Inspired by a favorite article first published on this blog March 17, 2015.

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Dana's Meeting Minutes: Three Tips and One Awesome Idea for Innovative Planners

Posted By Dana Saal, CMP, CAE, Saal Meeting Consulting, Friday, March 17, 2017
Updated: Friday, March 10, 2017


Three Tips and One Awesome Idea for Innovative Planners


Many of today’s association meetings host attendees from up to three generations—from 60+-year-olds to 20-somethings. This is both exciting and challenging.

As a planner, it’s your job to ensure that each participant leaves your meeting knowing she/he is better off for attending.

Besides planning two different events to make everyone happy, consider these ideas.

Tip #1

Recognize that attendees from different generations generally have different learning and behavioral styles.

·         Seasoned professionals prefer expert lecturers and cringe when asked to turn to a neighbor. They are less likely to use devices as learning or networking tools.

·         Young professionals just want to do it—whatever it is! At the same time, they will be on their devices sharing every aspect of the awesome experience.

Tip #2

No rule is universal.

 ·         There are Boomers who like experiential learning (me!) and Millennials who like lectures.

·         Do not label sessions as “Boomer” or “Millennial.” Simply describe the teaching format and your attendees will find the ones they like.

Tip #3

If you don’t plan for multi-generational attendance, you risk losing everyone.

·         Plan for all generations to ensure sustained attendance. You need Millennials who love attending your event; Boomers won’t be around forever.

·         Create mentor-like opportunities for seasoned pros to coach or formally interact with emerging professionals.

·         On surveys ask for their age category—Boomer, Gen X or Y, Millennial—and use responses for future planning.

One Awesome Idea

Schedule one topic to be presented in two different learning formats.      

We’re planning a session on how to make soup. Using the same learning objectives (very important), schedule one lecture and one hands-on.


Boomers, and auditory learners, will like the lecture where an experienced chef shares his/her wisdom, a great recipe and a photo of the soup.

Younger participants, and kinesthetic (physical) learners, will head toward the kitchen where a chef is directing them in making the soup that they get to eat. Yum!

Scheduling the sessions simultaneously would be very interesting. Be sure to monitor attendance. You would find this Boomer in the kitchen!  

Want More?

Learn what Millennials want from Smart Meetings. Click here. An interesting quote dissuading planners from using social media onsite: “Why would anyone want to invest time and resources to attend an event with amazing people, and then get on their phone [tweeting] for three days? Instead, offer the opportunity for participants to connect authentically, face to face. Focus on attendees, not hashtags.

This article, from Successful Meetings in 2007 still rings true, even though Millennials weren’t in the work force yet! Click here. An interesting quote: “For instance, ‘Boomers love awards nights,’ says Fishman. “Xers couldn’t care less about them. Boomers like to stand up after a 45-miutes keynote speech and ask questions. Xers find all of that a waste of time. Boomers love motivational speakers. Xers can't stand them; they want informational speakers. Boomers love golf and spa. Xers like adventure—this is the generation that invented extreme sports."



Dana L. Saal, CMP, CAE, has been planning meetings for associations for more than 30 years. She recently decided that coaching meeting planners is now more fun than proofing BEOs, counting coffee cups and writing scripts. If you think a bit of coaching could improve your meeting, send a message via her website! (

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Content Performance: 6 Essential Truths

Posted By Heather Swink, CAE, MA, Friday, March 10, 2017
Updated: Wednesday, March 1, 2017

Customers today are too busy and have too many choices to invest in content that isn’t relevant or targeted for them—no matter how great the content may be. To be the valued and preferred source of information for your customers, you must develop a content strategy—and make this a priority for your organization.

Oftentimes, what stands in the way of creating and deploying an organization-wide content strategy is not knowing how to create a content strategy or really understand how it differs from what you currently have in place.

So let’s break through these barriers and uncover the 6 essential truths you need to know about content strategy and content performance:

  1. Don’t confuse “creating great content” with “achieving greatness with content”. It’s not enough to create well-written, well-sourced content. If your content is not being seen by the right people, then it doesn’t matter how terrific the content is that you’ve created. Of course, it’s a two-way street. Without great content, even the smartest positioning and the most comprehensive communication plan will fall flat. You need both.
  2. Content strategy is not just the content team’s responsibility. Your content strategy is a comprehensive tool combining strengths from multiple departments—editorial/publishing, marketing/communications, membership, education, IT, etc. Key individuals from each department should be involved in shaping your content strategy and providing input on planning, creating, delivering, measuring and monetizing content.
  3. Content strategy is not about generating volume. It’s about respecting individuals’ time with quality, well-targeted information. Less is more here.
  4. Begin with a robust content assessment to determine gaps. You need a strong sense of where you have been so you can determine where you need to go. This means evaluating common user patterns and surveying key customers to learn about their perceptions of current content (scope, relevance and accessibility) as well as future expectations. Then conduct a content audit—comparing your current content to what you need to better meet your customers’ content expectations.
  5. Determine content development priorities and workflow. Armed with qualitative and quantitative data, you can establish priorities for content development. Measure priorities based upon organizational capacity and capability vs. importance to customers. Then create a well-designed workflow process to guide the creation, production and distribution of content.
  6. Make a commitment to never stop learning from your customers—and from data. Want to ensure you are delivering the right products, services, messages and experiences that delight your customers? Set up key performance indicators and tracking processes to measure performance. Commit to a regular evaluation of your content goals against key performance measures, and a willingness to change as results are assessed. You also need to monitor the content management process itself, and make adjustments as both customer needs and supporting technologies evolve.

Ready to ensure your organization’s messages are received, remembered and acted upon? Want help in developing or executing a content strategy? Contact Sherry to learn how .orgSource can assist!

- See more at:

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Dana's Meeting Minutes: Three Tips and One Awesome Idea for Innovative Planners

Posted By Dana Saal, CMP, CAE, Saal Meeting Consulting, Friday, March 3, 2017
Updated: Tuesday, February 21, 2017

                        Three Tips and One Awesome Idea for Innovative Planners



Is your meeting audience as diverse as it could be? Have you really thought about who your meeting is designed for and whether you are reaching all potential registrants?

Thinking about this could increase your attendance (and income!) and enhance the level of expertise by broadening your list of participants.

Tip #1

List types of people/positions affiliated with your industry. For example, if you’re planning the Annual Convention of Dark Green Architects, your target audience is Dark Green Architects, but could also include:

·         their co-workers in other departments, e.g. light green architects, designers

·         professionals from affiliate industries, e.g. engineers, mortar specialists

·         academics and students from universities

Tip #2

Your association leadership is one of your target audiences.

You are primarily planning for Dark Green Architects, but your board and committee members may want/need a say in your meeting design, making them a target audience.

Tip #3

Plan only for your target audience.

Don’t toss in a session for non-target audiences in the hopes more people will show up. Be clear who you’re planning for and then plan well for them. That will increase attendance.

One Awesome Idea

Ask members what types of people help make them successful and then pursue them as future participants.

Ask them one or all of these questions:

1.      What types of people do you partner with in your job?

2.      What types of people would you like to connect with at the meeting?

3.      What is one type of person not with your same expertise who has influenced how you do your job?

Want More?

Check out this blog by Jeff Hurt of Velvet Chainsaw. He uses exhibitor satisfaction as the basis for target audience identification, but the concept supports all aspects of meeting planning.


Dana L. Saal, CMP, CAE, has been planning meetings for associations for more than 30 years. She recently decided that coaching meeting planners is now more fun than proofing BEOs, counting coffee cups and writing scripts. If you think a bit of coaching could improve your meeting, send a message via her website! (

Tags:  events  meeting planners  meeting tips 

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Positioning the Association of the Future

Posted By Doug Klegon, Friday, February 24, 2017
Updated: Tuesday, February 21, 2017

.orgCommunity has been engaging association leaders in a series of discussions regarding the evolution of associations and the need for innovation. Emerging—and as yet unseen—disrupters will require significant changes in the nature of associations, how they envision fulfilling their missions and serve their constituencies.

In some industries we already have seen complete transitions due to technological innovations. Blockbuster’s brick and mortar business for renting DVDs has completely disappeared as Netflix led the revolution to DVDs by mail and then streaming content.

Other industries—such as transportation—are still very much in flux. It is safe to predict that self-driving vehicles eventually will be the predominant mode of transportation. But the full impact of on-demand transportation services, self-driving vehicles and drone-based package delivery systems is yet to be determined.

The pace of implementing transportation innovations also remains undetermined given the complexity of the cultural, legal and infrastructure changes that accompany the new technological capabilities. So for now, successful automobile manufacturers must face imperatives for innovation using a dual strategy: stay in the present and build vehicles drivers want now, while also investing in a future without those drivers at the wheel.

Functions Most Likely to be Disrupted, Requiring Innovation

Similarly, associations must be innovative while also maintaining their ability to meet the needs of current members attuned to past models. With that in mind, .orgCommunity asked association leaders to rank seven areas according to which would be most impacted in the next 3-5 years by outside disruptive forces and therefore require innovative responses in their strategies and operations. The seven areas ranged from a broad-based concept such as “business models” to specific products like “conferences” and “publishing.” 

As indicated below, respondents clearly felt that overall business models were most likely to be impacted and require significant innovation.

% ranking an area first or second most likely to be impacted by external forces

Education and membership, which can be considered subsets of an association’s overall business model, also ranked high. However, conferences were seen as less likely to be impacted over the next several years. This suggests that associations may be looking back with one eye to extend the traditional strength of conferences, while also keeping the other eye on the future in terms of redesigning education and membership models.

Framework for Addressing Disrupters

While there obviously is no single solution for associations, the comments of the leaders queried by .orgCommunity suggest an overall framework for positioning an organization for a future characterized by multiple external disrupters:

1. Develop new and collaborative business models in core areas:

  • Education
  • Community building and membership
  • Career development

2. Adopt new ways of doing things:

  • Strategic thinking throughout the organization
  • Efficient, timely decision making
  • Entrepreneurship and acceptable risk taking

3. Invest in cultivating new resources for the future:

  • People
  • Financial resources
  • Technology

What do you see as the most significant disrupters facing associations over the next several years? How are they impacting you current planning and future strategies? We invite you to share with your colleagues by commenting on this blog.

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Dana's Meeting Minutes: Three Tips and One Awesome Idea for Innovative Planners

Posted By Dana Saal, CMP, CAE, Saal Meeting Consulting, Friday, February 17, 2017
Updated: Monday, January 30, 2017


Three Tips and One Awesome Idea for Innovative Planners


Meeting success requires writing, not just thinking about, why you’re planning your meeting. These, of course, are your objectives and they serve two purposes to:

1. Tell you what to plan.

2. Tell you what not to plan.

Number 2 might be surprising, but objectives provide you with a great way to keep you (and those over-zealous volunteers!) from straying into the Meeting Planning Vortex. (see my definition; click here)

Tip #1

Write objectives that address stakeholders, the association and the industry.

Consider all the reasons you’re planning your meeting from making $xx (be specific) to creating a place where industry professionals can laugh together. Yes, that can be an objective if that is really your goal. Consider how your meeting benefits the industry and various stakeholders to help focus your thoughts. Also consider how your budget might influence your objectives.

Tip #2

Write objectives for every meeting, even the oldies, but goodies.

Writing objectives for a repeat meeting, the 132nd Annual, for example, might seem unnecessary. You’re having the meeting because the association has had one for the past 131 years for heaven’s sake! That meeting needs written objectives just as much as a new meeting does.

Tip #3

Just say NO to projects, tasks and other distractions that do not fulfill the objectives.

When someone wants you to “just do one more ______ (fill in the blank),” blame those objectives, just say NO and remind them why you must stick with fulfilling objectives.

One Awesome Idea

Do it yourself to get it done quickly.

Instead of asking your planning committee to write the objectives, you write at least three and ask them to fine-tune them. You probably know them better than they do anyway and it will save you lots of time.

Want More?

To learn exactly how to write objectives, check out a blog by Courtney Muehlmeier of TEAMINGS Successful Meetings. (



Dana L. Saal, CMP, CAE, has been planning meetings for associations for more than 30 years. She recently decided that coaching meeting planners is now more fun than proofing BEOs, counting coffee cups and writing scripts. If you think a bit of coaching could improve your meeting, send a message via her website! (

Tags:  meeting planners  meeting tips  meetings 

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Using Monthly Themes to Connect with Elected Officials

Posted By Jeff Tippett Professional Speaker • Entrepreneur • Activator , Friday, February 10, 2017
Updated: Monday, January 30, 2017

With any relationship, frequency of engagement is important to continue growing the relationship. The same holds true for groups that need to stay in front of elected officials. But a group needs a reason, something new, or something different to say when booking meetings. And with every month having a unique theme, why not explore using these themes to get back in front of elected officials. We recently did just that during Hispanic Heritage month as we honored the contributions Hispanic restaurateurs have made within the City of Raleigh, NC.

A Targeted Persuasion client that wanted to ensure elected officials were aware of the ways in which restaurants have helped Hispanic people to succeed both culturally and economically. Whether it’s someone’s first job, how they pay their way through school, or a dream come true of owning their own business, restaurants are an industry of opportunity.

To demonstrate the role restaurants play in our culture and economy, we asked the City of Raleigh to issue an official proclamation recognizing September 15 through October 15 as Hispanic Heritage Month. We also identified a local restaurateur whose family moved to Raleigh decades ago and founded several successful Mexican restaurants.That restaurateur attended the city council meeting where the mayor read the proclamation and accepted a souvenir copy of it from her. In his remarks, the restaurateur thanked the council for making Raleigh such a welcoming place for his family and such a fertile place for his business. To cap it all off, he even gave one of the councilors a birthday gift that symbolizes the blending of his Hispanic heritage with Southern culture; a t-shirt that reads “hola, y’all.”

By taking the opportunity of Hispanic Heritage Month to get the city to issue a proclamation, we were able to highlight how important the Hispanic community is to our city, how good the city is for business and how well the restaurant industry provides economic opportunity to people. It was a great experience for everyone involved and the councilor even tweeted at the restaurateur after the meeting to thank him for the shirt. Sometimes simple gestures go a long way.


About Jeff Tippett

I’m happiest when making things happen, exploring uncharted territory, and connecting people. And I live these out through speaking professionally, leading a communications firm, and engaging with my local community. 

As a professional speaker, I seek to connect with attendees. As important as providing stellar content is, making a connection and inspiring are also top priorities for me. As a result, when attendees leave my seminars, they often reflect that my contagious energy and passion motivates them while my industry knowledge provides the solid information they are seeking. 

In October 2014, after over a decade of award-winning work in advertising, marketing, and public relations, I launched the North Carolina communications firm Targeted Persuasion. The firm found early success through signing clients from the local to international level. Since then, the Targeted Persuasion team has built a solid track record of leading organizations, businesses, and political campaigns to success. 

I have worked on political campaigns ranging from municipal to congressional races, led successful ballot initiatives, and created and implemented grassroots campaigns designed to shape public policy. My industry work includes biotech/pharma, higher education, hospitality, healthcare, and luxury real estate. 

I remain committed to my local community having served on boards and committees like the Greater Raleigh Chamber of Commerce, Shop Local Raleigh/Greater Raleigh Merchants Association, and StepUp Ministry. 

As much as I value all these aspects of my life, my greatest love is my three teenage kids. When I’m not with them or helping clients win, you can find me working out in the gym, training for and running half marathons, or playing the piano on stage. 

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